Client Rights & Access to Records

Last updated: October 17, 2022

At JC Insight Therapy, your rights as a client are important. This page outlines how you can access your records, communicate concerns, and file a complaint if needed.

1. Requesting Your Health Records

You have the right to request access to your mental health records, consistent with applicable state and federal laws. I am committed to supporting your access while protecting your privacy and confidentiality.

All record requests must be submitted in writing through the secure client portal. Please refer to the Informed Consent for detailed information regarding request procedures, timelines, and applicable fees.

In some situations, a treatment summary may be provided instead of full records when clinically appropriate. This determination is made using professional judgment to support client well-being and safety.

2. Questions, Concerns, or Feedback About Care

If at any time you have questions or concerns about your therapy services, you are encouraged to discuss them directly with me. Open communication is an important part of ethical and effective care.

You may contact me at:

• Email: jchen@jcinsighttherapy.com

• Phone: (650) 200-0321

3. Legal Information

Clinician’s first name: Jing-Yi

Clinician’s last name: Chen

License Type & number:

• California: Licensed Professional Clinical Counselor (LPCC) (#11439)

• Pennsylvania: Licensed Professional Counselor (LPC) (#PC009322)

• Texas: Licensed Professional Counselor (LPC) (#83234)

NPI #: 1295272870

4. Filing a Complaint or Contact the State Board 

If you believe your concerns have not been adequately addressed, you have the right to file a complaint with the appropriate licensing or regulatory authority.

California

• Board of Behavioral Sciences (BBS) https://www.bbs.ca.gov/consumers/consumer_complaints.html

• File a consumer complaint: https://www.bbs.ca.gov/consumers/consumer_complaints.html

Pennsylvania

• Department of State
  Address: Professional Compliance Office, PO Box 69522, Harrisburg, PA 17106-9522

• Professional Compliance Office

  Phone: 1-800-822-2113 (PA) or (717) 783-4849

  File a compliant: https://www.pa.gov/services/dos/file-a-complaint-against-a-pa-licensed-professional

Texas

• Behavioral Health Executive Council (BHEC)
  https://bhec.texas.gov
  Phone: (512) 305-7700
  Complaints Hotline: (800) 821-3205

• You may also file a consumer complaint through the Texas Office of the Attorney General:
  https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

5. Emergency & Crisis Support

JC Insight Therapy does not provide emergency services.

If you are experiencing a medical or mental health emergency, please call 911 or go to the nearest emergency room.

National crisis resources include:

• 988 Suicide & Crisis Lifeline – Call or text 988

• Crisis Text Line – Text HOME to 741741